Many people like the idea of VoIP, or voice over Internet protocol, but they don’t really understand what it means or what VoIP can do for their business phone system. Over the last few years though, a number of myths have started to envelop the service. Understanding and debunking some of those myths, such as latency and jitter, is vital for those who want to consider using the system for their business phone system. The following are five of the biggest myths that surround the Hosted Phone System.
Myth #1 – All of the Calls are Free
Even though calls that are intra office might be free this is not the case with calls that you place outside of the company. Your service provider, or you depending on the type of plan that you have, will still have to pay for those calls.
Myth #2 – VoIP is Unreliable and Suffers from Latency and Jitter
VoIP is not new. For more than two decades, companies have been using this type of service, and that means that the technology keeps getting better. Latency, jitter, and lost calls are not really as much of a problem today as they might have been in the past. Better implementation can take the latency and jitter problems down even further.
Myth #3 – When the Internet is Down the Phones Will Not Work
One of the nice things about the VoIP service is that you have the ability to have your calls forwarded just in case there is an outage that would normally cause an issue with your business phone system. A good idea is to have the calls forwarded right to your cell phone, so you don’t have to worry about missing any calls. This is the best option for those who want a truly reliable business phone system.
Myth #4 – You Can Use Any Internet Connection
It might be possible to use different types of connections, but one will find that some are going to work better than the others will. You need to have a high quality connections if you want to have the best service. This is something one should always consider when choosing a VoIP service.
Myth #5 – The Old Lines Will Remain in Place
You might believe that the old T1 lines and analog lines are going to stay in place. However, those solutions aren’t going to be around forever, and the ones that are around are not working as well as you might hope. Most of the VoIP solutions today need higher quality connections.